Contact Us
We're here to help. Choose the contact method that works best for you.
Explore Related Support Topics
Jump to the guides that Mostbet players visit after reaching out to support.
General Support
Live Chat
Availability: 24/7
Languages: English, Polish, Czech, Portuguese, Hungarian
Response Time: Usually under 2 minutes
Access live chat from your account dashboard or click the chat icon in the bottom-right corner of any page.
Start Live ChatEmail Support
Email: support@mostbet.com
Response Time: Within 24 hours (usually faster)
Best For: Non-urgent inquiries, detailed questions, documentation requests
Include your username and account email for faster assistance.
Phone Support
International: +1 (555) 123-4567
Availability: Monday-Friday, 9:00-18:00 GMT
Languages: English, Polish, Czech
Phone support is available for account verification and urgent payment issues.
Regional Support
Poland (PL) - Polish Support
Email: support-pl@mostbet.com
Live Chat: Available in Polish 24/7
Phone: +48 800 123 456 (toll-free within Poland)
Hours: Monday-Sunday, 8:00-22:00 CET
Specialized Support: BLIK payments, Przelewy24, Polish banking questions
Czech Republic (CZ) - Czech Support
Email: support-cz@mostbet.com
Live Chat: Available in Czech 24/7
Phone: +420 800 123 456 (toll-free within Czech Republic)
Hours: Monday-Friday, 9:00-18:00 CET
Specialized Support: Trustly, Czech bank transfers, local payment methods
Portugal (PT) - Portuguese Support
Email: support-pt@mostbet.com
Live Chat: Available in Portuguese 24/7
Phone: +351 800 123 456 (toll-free within Portugal)
Hours: Monday-Saturday, 9:00-20:00 WET
Specialized Support: Multibanco, MB Way, Portuguese payment methods
Hungary (HU) - Hungarian Support
Email: support-hu@mostbet.com
Live Chat: Available in Hungarian 24/7
Phone: +36 800 123 456 (toll-free within Hungary)
Hours: Monday-Friday, 8:00-20:00 CET
Specialized Support: OTP Bank Direct, SimplePay, Hungarian payment methods
Common Support Topics
Account Issues
- Registration problems
- Login difficulties
- Password reset
- Account verification
- Profile updates
Payment Support
- Deposit problems
- Withdrawal delays
- Payment method questions
- Currency conversion
- Transaction history
Bonus Questions
- Promo code issues
- Wagering requirements
- Bonus eligibility
- Free spins activation
- Bonus terms clarification
Technical Support
- Game loading issues
- Mobile app problems
- Browser compatibility
- Connection problems
- Performance issues
Expected Response Times
| Contact Method | Response Time | Best For |
|---|---|---|
| Live Chat | Under 2 minutes | Urgent issues, quick questions |
| Within 24 hours | Detailed inquiries, documentation | |
| Phone | Immediate (during hours) | Account verification, urgent payments |
| Social Media | Within 4 hours | General questions, feedback |
Follow Us on Social Media
Stay updated with promotions, new games, and announcements:
@MostbetCasino
Promotions and community updates
@MostbetCasino
News and quick updates
@MostbetCasino
Visual content and behind-the-scenes
Telegram
@MostbetCasino
Exclusive promotions and alerts
Frequently Asked Questions
Always include your username and registered email address. For payment issues, include transaction IDs or reference numbers. For technical problems, describe the issue in detail, including your device, browser, and any error messages you've seen.
Live chat is available in English, Polish, Czech, Portuguese, and Hungarian 24/7. The system automatically detects your language preference, but you can switch languages in the chat interface.
Yes. Our support team is trained to assist with responsible gambling inquiries, including setting limits, self-exclusion, and providing information about support resources. These requests are handled with the highest priority and confidentiality.
If you're not satisfied, you can request to speak with a supervisor or manager. You can also submit a formal complaint via email to complaints@mostbet.com. All complaints are reviewed by our management team and responded to within 5 business days.